The return of the funds into your account is then dependant on the end processor, e.g. The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s).If you are unable to repackage the item please note a £20 charge will apply for the cost of replacement packaging. Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at All returns should be sent in original packaging.
If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition. Please check that all instructions and fixings for your item are included with your return. Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please note that you are liable for any transportation costs incurred to return your item(s). Please inform us of your request via email at and we will do our upmost to respond within 1-2 working days. We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement. Please be aware that we will need to inspect and approve a return before issuing any refunds. Information regarding the return of damaged goods can be found at the bottom of this returns policy. You then have a further 14 days to return the item(s) to us. Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. Please report any damages to our customer service team by calling on 01 or emailing Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.Īt point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Sometimes occasional delays are possible due to conditions outside of our control. Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled. We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door. Estimated delivery time 2-5 working days. Available through participating stores only.Ģ) Direct Delivery available to Mainland UK addresses only, delivery charges apply (see below for further details). Any order placed before midday will be dispatched for delivery the following working day. There is no additional charge for this service it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional. #G falcon bmx hub full#
Tandem Group Cycles is proud to offer you two options for taking delivery of your new bike/scooter.ġ) Click & Collect (our recommended option) allows you to select the most suitable store in your area to have the bike delivered to, the store staff will assemble the bike for you and ensure it is in full working order ready for your to collect.
We work with dedicated courier services to deliver your item to you as quickly and efficiently as possible.
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